Returns & Refund
Last Updated: 26/02/2025
1. Return Eligibility
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item, provided that:
- The item is unused, undamaged, and in its original packaging.
- All original accessories, manuals, and parts are included.
- The item is not listed under non-returnable items (see Section 4).
2. Return Process
- Contact Us – Email us at contact@smarticstore.com with your order number and reason for return.
- Approval & Instructions – If eligible, we will provide you with return instructions, including the return address.
- Ship the Item – You are responsible for return shipping costs unless the product is defective or incorrect.
- Inspection & Refund – Once we receive and inspect the item, we will process your refund within 5-7 business days.
3. Refund Policy
- Approved refunds will be issued to the original payment method.
- Shipping fees are non-refundable, except in cases of defective or incorrect products.
- If your refund is delayed, please check with your bank or payment provider before contacting us.
4. Non-Returnable Items
The following items cannot be returned:
- Used or damaged items (unless defective upon arrival).
- Personal care products (due to hygiene reasons).
- Digital products or gift cards.
- Items marked as final sale.
5. Exchanges
- We only replace items if they are defective or damaged upon arrival.
- If you need an exchange, contact us within 7 days of receiving the product.
6. Order Cancellations
- Orders can be canceled within 24 hours of purchase, provided they have not been shipped.
- Once shipped, the order cannot be canceled, and you must follow the return process.
7. Contact Information
For return or refund inquiries, reach out to us at:
📧 Email: contact@smarticstore.com
🌍 Website: www.smarticstore.com
📍 Address: 128 City Road, London, EC1V 2NX